Refund And Returns Policy

Last Updated: February 27, 2026
At Bombay Pop®, we take pride in crafting premium, fruit-inspired sodas made to elevate everyday moments and special occasions alike. Because our products are food and beverage items, we maintain specific guidelines around refunds and returns to ensure quality, safety, and freshness.

1. All Sales Are Final on Food & Beverage Products

Due to the perishable nature of our products, all beverage sales are final. We do not accept returns or exchanges on opened or unopened beverages.

That said, if there is an issue with your order, we’re always happy to help.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, incorrect, or with missing items, please contact us within 7 days of delivery at:

support@drinkbombaypop.com

Include:
- Your order number
- Photos of the product and outer packaging
- A brief description of the issue

After review, we may offer, at our discretion:
- A replacement shipment
- Store credit
- A refund to your original payment method

3. Shipping Issues

If your package is lost in transit or marked as delivered but not received, please notify us within 7 days so we can investigate with the carrier.

Bombay Pop is not responsible for shipping delays caused by carriers, weather, or incorrect addresses provided at checkout.

4. Event, Wholesale & Custom Orders

All event orders, wholesale orders, and personalized/custom can orders are final sale and non-refundable once production has begun.

If a quality or fulfillment issue occurs, please notify us within 7 days of receipt with photos and details so we can evaluate next steps.

5. Subscription Orders

If you purchase a Bombay Pop subscription, you authorize us to charge your payment method on a recurring basis at the frequency selected at checkout.

- Subscription orders may be paused, skipped, or canceled through your customer account prior to the next scheduled shipment date.
- Because subscription shipments contain food and beverage products, all subscription orders are final sale once processed and are not eligible for refunds or returns.
- If a subscription order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number so we can evaluate a replacement, store credit, or refund at our discretion.

We are not responsible for missed cancellation requests submitted after an order has already processed.

6. No Refunds For

- Change of mind
- Taste preference
- Failure to refrigerate after opening
- Improper storage after delivery

7. Refund Processing

Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

8. Chargebacks & Payment Disputes

If you have any concerns about your order, we encourage you to contact us at support@drinkbombaypop.com before initiating a chargeback or payment dispute.

Unauthorized, fraudulent, or abusive chargebacks may result in:
- Suspension or termination of your customer account
- Refusal of future orders

We reserve the right to provide order documentation, delivery confirmation, and communication records to financial institutions and payment processors in response to chargeback investigations.

Submitting a chargeback does not guarantee a refund and may delay resolution of your claim.

Repeated chargebacks or abusive refund behavior may result in permanent account suspension.

9. Contact Us

Questions about this policy?

Email: support@drinkbombaypop.com
Website: www.drinkbombaypop.com